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Central European Salon Accessible Booking Benchmark 2026: can everyone book online?

Data collectionMarkets:Czechia, Poland, Germany, Slovakia
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A technical WCAG 2.2 accessibility audit of public salon booking journeys in Czechia, Poland, Germany and Slovakia — keyboard, screen reader, contrast, target size and cognitive load. Scored 0–100 (Accessible Booking, Cognitive Friction and Mobile Booking scores). A technical UX audit, not a legal-compliance verdict.

Data collection in progress

Results pending data collection

This study is collecting data. To keep the research honest, no findings, sample sizes or charts are shown until real data has been gathered and reviewed. The methodology is already public.

No placeholder statistics are published.

Read the methodology

Limitations

  • This is a technical UX audit against WCAG 2.2 criteria — NOT a statement that a site is legally compliant or non-compliant with any accessibility law.
  • Public flows only; phone/DM booking is out of scope.
  • No salon is named as 'least accessible'; only aggregated data and anonymized examples are published.

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Accessible Booking Benchmark 2026 — aggregated dataset

Aggregated Accessible Booking, Cognitive Friction and Mobile Booking scores by country and business type. Anonymized; published only after testing and review.

Aggregated CSVAggregated JSON

Sources and methodology

  1. [1] Web Content Accessibility Guidelines (WCAG) 2.2 — W3C (World Wide Web Consortium), 2024-12-12. https://www.w3.org/TR/WCAG22/(checked 2026-07-05)W3C Recommendation (12 Dec 2024). Testable success criteria used as the technical basis of the Accessible Booking Benchmark — e.g. 2.1.1 Keyboard, 2.4.7 Focus Visible, 2.5.8 Target Size (Minimum), 3.3.1 Error Identification. Used as a technical standard, NOT as a legal-compliance test.
  2. [2] Forms Tutorial — Web Accessibility Initiative (WAI) — W3C Web Accessibility Initiative (WAI). https://www.w3.org/WAI/tutorials/forms/(checked 2026-07-05)W3C/WAI guidance on accessible forms: visible labels, grouping, instructions, input validation, user notifications and error messages, multi-step forms. Supports the booking-form usability signals in the Accessible Booking Benchmark.
  3. [3] Directive (EU) 2019/882 (European Accessibility Act) — European Union (EUR-Lex), 2019-04-17. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32019L0882(checked 2026-07-05)European Accessibility Act: accessibility requirements for products and services; e-commerce services must comply from 28 Jun 2025. CONTEXT only — applicability to an individual salon is legally nuanced (e.g. microenterprise exemptions for services) and the Accessible Booking Benchmark is a technical UX audit, NOT a legal-compliance assessment.

How to cite

Web
YourSalon Research. "Central European Salon Accessible Booking Benchmark 2026." YourSalon, 2026. https://www.yoursalon.eu/en/research/central-europe-salon-accessible-booking-benchmark-2026
Media
Source: YourSalon, Central European Salon Accessible Booking Benchmark 2026 (2026).
Short attribution
YourSalon Research, 2026

Change log

  • Study scaffold created; WCAG 2.2 methodology and Accessible/Cognitive/Mobile score framework published; data collection started.
  • Added verified WCAG 2.2 / W3C-WAI / EU accessibility context sources and media kit.

Media contact

info@yoursalon.cz

Related research

Central European Salon Booking Friction Benchmark 2026Central European Salon Digital Readiness Index 2026Central European Salon Price Transparency Benchmark 2026

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