YourSalon Research

Central European Salon Cancellation & Deposit Fairness Index 2026: are the terms fair to clients?

Data collectionMarkets:Czechia, Poland, Germany, Slovakia

A structured audit of how fair, clear and balanced salons' public cancellation and deposit policies are for clients in Czechia, Poland, Germany and Slovakia. Scored 0–100 with the Cancellation Fairness Score. A consumer-protection framework, not a legal ruling.

Data collection in progress

Results pending data collection

This study is collecting data. To keep the research honest, no findings, sample sizes or charts are shown until real data has been gathered and reviewed. The methodology is already public.

No placeholder statistics are published.

Read the methodology

Limitations

This applies consumer-protection PRINCIPLES as a fairness framework — it is NOT a legal ruling that any term is unfair or unlawful.
Public policy text only; a term applied differently in practice is out of scope.
No salon is named as 'unfair'; only aggregated data and anonymized examples are published.

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Cancellation & Deposit Fairness Index 2026 — aggregated dataset

Aggregated Cancellation Fairness Scores by country and business type, plus the 'no published policy' rate. Anonymized; published only after auditing and an independent legal review.

Aggregated CSVAggregated JSON

Sources and methodology

[1] Council Directive 93/13/EEC on unfair terms in consumer contracts — European Union (EUR-Lex), 1993-04-05. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:31993L0013(checked 2026-07-05)Unfair Terms Directive. Art. 3(1): a non-individually-negotiated term is unfair if, contrary to good faith, it causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer. Art. 5: written terms must be in plain, intelligible language. Legal CONTEXT for the Cancellation Fairness scoring dimensions; the benchmark does not rule any specific term legally (un)fair.
[2] Directive 2011/83/EU on consumer rights — European Union (EUR-Lex), 2011-10-25. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32011L0083(checked 2026-07-05)Consumer Rights Directive, Art. 5 & 6: before the consumer is bound, the trader must give the total price of the service inclusive of taxes — or, where it cannot reasonably be calculated in advance, the manner in which it will be calculated — plus any additional charges. Legal CONTEXT for why price clarity matters; the benchmark measures clarity to the client, not legal compliance.

How to cite

Web: YourSalon Research. "Central European Salon Cancellation & Deposit Fairness Index 2026." YourSalon, 2026. https://www.yoursalon.eu/en/research/central-europe-salon-cancellation-fairness-index-2026
Media: Source: YourSalon, Central European Salon Cancellation & Deposit Fairness Index 2026 (2026).
Short attribution: YourSalon Research, 2026

Change log

2026-07-05Study scaffold created; methodology and Cancellation Fairness Score framework published; data collection started. Results gated on an independent legal review before publication.

Media contact

info@yoursalon.cz

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